Digital & Technology

CRM & ERP Software

This course provides practical skills in using CRM and ERP systems to enhance efficiency, collaboration, and customer satisfaction.

English
~ 8 hours
HRD Corp Claimable

Course Overview

Gain practical knowledge of CRM and ERP system to support business operations ,customer relationships, and data driven decision -making .Learn how to navigate ,utilize ,and integrate these tools to improve efficiency,collaboration, and customer satisfaction 




 

Learning Outcomes

  • Understand the core functions of CRM and ERP systems. Use CRM tools to manage customer data, sales, and engagement.
  • Use ERP systems to support finance, HR, inventory, and supply chain operations.
  • Align software usage with organizational processes and customer experience goals.



     

Course Outline

Introduction to CRM and ERP Systems

Learn what CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems are, how they differ, and why organizations use them.

CRM in Action: Managing Customer Relationships

Explore how CRM platforms like Salesforce, HubSpot, or Zoho help manage leads, track customer interactions, automate workflows, and personalize service.

ERP Essentials: Streamlining Operations

Understand how ERP software (e.g., SAP, Oracle, Microsoft Dynamics) supports business functions like finance, HR, procurement, and supply chain management.

Integration, Collaboration & Data Flow

Discover how CRM and ERP systems can work together. Learn about data centralization, cross-departmental collaboration, and reporting dashboards.

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