AI 2026 Signature Series
AI Automation for Business Processes
Artificial Intelligence (AI) is increasingly used to automate business processes and improve operational efficiency. This programme introduces participants to the fundamentals of AI-powered automation and how organisations can streamline repetitive tasks and workflows using AI tools and automation platforms. Participants will explore how business processes can be analysed, redesigned, and automated using digital technologies. The programme also introduces AI-assisted workflow automation tools such as Zapier, Make, Microsoft Power Automate, and AI chatbot platforms that enable organisations to automate routine processes, improve productivity, and reduce operational inefficiencies. Through practical demonstrations and guided exercises, participants will gain hands-on experience in identifying automation opportunities, designing simple automated workflows, and understanding how AI-driven automation can support business performance and organisational efficiency. Participants will also explore how AI chatbots can support automated customer interactions and communication processes within business workflows.
Course Overview
This programme introduces participants to the fundamentals of Artificial Intelligence (AI)-powered automation and its role in improving operational efficiency within organisations. It focuses on how AI technologies can be used to streamline repetitive tasks, optimise workflows, and enhance overall business productivity.
Participants will explore how business processes can be analysed, redesigned, and automated using digital and AI-driven tools. The programme covers the use of popular automation platforms such as Zapier, Make, Microsoft Power Automate, and AI chatbot solutions to support workflow automation, reduce manual effort, and improve operational performance.
Through guided demonstrations and hands-on exercises, participants will gain practical experience in identifying automation opportunities, designing simple automated workflows, and applying AI tools to real business scenarios. The programme also highlights the use of AI chatbots in automating customer interactions and supporting communication processes within organisational workflows.
By the end of the programme, participants will be equipped with the knowledge and practical skills to implement basic AI-driven automation strategies to enhance efficiency and support business performance.
Learning Outcomes
Upon completion of this module, participants will be able to:
- Describe the concept of AI automation in business processes
- Identify tasks suitable for automation
- Explain how automation tools function in workflows
- Apply AI tools to design simple automation processes
- Demonstrate basic AI automation workflows for business use
Course Outline
Introduction to AI Automation in Business
Artificial Intelligence (AI) automation is transforming how organisations manage and optimise business processes. This module introduces participants to the core concepts of automation and how AI technologies enable organisations to streamline repetitive tasks and improve operational efficiency. Participants will explore current AI automation trends and examine real-world business use cases where automation tools are used to improve productivity and workflow efficiency. The session also highlights how AI-powered automation supports organisations in reducing manual workload and enhancing decision-making capabilities.
Business Process Analysis & Automation Opportunities
Business process analysis is a critical step in implementing effective automation within organisations. This module introduces participants to techniques for analysing existing business workflows and identifying processes that can benefit from automation. Participants will learn how to map business processes, evaluate workflow inefficiencies, and identify repetitive tasks suitable for automation. The session also explores how AI-powered automation tools can be applied to improve operational efficiency and streamline routine business activities.
AI Tools for Workflow Automation (Zapier, Make, Power Automate)
Workflow automation tools enable organisations to streamline repetitive processes and improve operational efficiency by connecting multiple digital applications. This module introduces participants to popular AI-assisted workflow automation platforms such as Zapier, Make (formerly Integromat), and Microsoft Power Automate. Participants will explore how these tools can automate routine tasks such as data transfer, notifications, email workflows, and application integrations. Through guided demonstrations and hands-on exercises, participants will learn how to design and implement simple automated workflows that connect different applications and support business productivity.
AI Chatbots for Business Automation (ChatGPT Bots, ManyChat)
AI chatbots are increasingly used by organisations to automate customer interactions, support communication workflows, and improve service efficiency. This module introduces participants to the fundamentals of chatbot technologies and conversational AI in business environments. Participants will explore how chatbot platforms such as ChatGPT-based bots and ManyChat can automate responses, manage customer inquiries, and support marketing and communication workflows. Through guided demonstrations and practical activities, participants will learn how to design simple chatbot workflows that support automated business interactions.
Designing AI Automation Systems
Designing effective automation systems requires careful planning and evaluation of business workflows. This module focuses on how organisations can design automation strategies that integrate AI-powered tools into business operations. Participants will explore how automation workflows can be structured to support operational efficiency, reduce manual tasks, and improve productivity. The session also emphasises evaluating automation outcomes and identifying potential business benefits resulting from automated processes. Through guided discussions and practical case scenarios, participants will develop automation ideas and propose automation solutions for selected business workflows.
